I am trying to get a hold of the admin at GRLevelX and I’m getting no response. Can you help?

Short answer… No

Long answer… Your only recourse is to register for the forums at grlevelx.com, or email admin@grlevelx.com.  No one on the site or this Facebook group can help you with that.  The only suggestions we can make is that you use the same contact information that you used when purchasing the software and that you keep it up to date.  Beyond that, any such questions will be closed for comment.