Did you register using a different email from what you used to purchase the software?
We cannot help with any forum issues or offer any further advice beyond making sure your forum registration email matches the email you used to purchase the software, as this group is not affiliated with grlevelx.com.
**ANY AND ALL** questions regarding forum access (including login/password issues) need to be addressed by emailing firstname.lastname@example.org. We are only a group of users helping other users, and do not have a magic link to Mike Gibson. This is your only recourse for forum access. Do not expect members or the admin of the group to be able to help.